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FAQ

All our suits are made from the highest quality materials including our specially developed Duraflex. We source them from the very best companies to ensure all our suits are built to last. We offer a one-year guarantee against product defects due to workmanship or material failure.
We supply some of the largest names in the skydive world: The RAF, The Luftwaffe, several Dropzones around the world, and competing teams.
To find out what our customers have to say about our products you can visit our Facebook page to read some recent reviews.

On each suit designer there is a "Fit Type" option on the measurements section when you place an order. The options are Tight, Regular, Relaxed, Loose & Extra Loose.

Tight (+1cm): This aims to be as close to body measurements as possible. It will be a faster suit. You should expect the stretch areas to play a role in movement here. You should be able to get some thermals under but not anything more. This fit type is not available on all products.

Regular (+2cm): Best described as a “slim fit”. It makes up the majority of orders. Some thermals and light underlayers are possible underneath but a thick jumper may be a stretch.

Relaxed (+3cm): Very similar to the regular fit but a little more forgiving. Suitable for a few thin layers or a thicker jumper perhaps.

Loose (+5cm): More room underneath for layers and a more relaxed fit. It would give the customer a slower fall suit.

Extra Loose (+8cm): A good option for very fast fallers that need all the help they can get to slow down!

For anyone that requires an extra baggy suit, we recommend altering your measurements yourself before placing your order, taking into account the fit type options mentioned above. If you are not sure which one you would like, please feel free to get in touch.

Rather than adjusting materials to compensate for fall rate we often recommend that adjustment of cuffs and fit type can make more of a difference than changing a material. Material changes often have negative impacts to your comfort or ergonomics of the suit.

To improve your fall rate, we suggest a tighter fitting suit to reduce drag and also selecting one of the tighter cuff options for freefly suits where available to further increase your speed.

You can visit our article on Suit Selection for more information on this topic.

Same as above, rather than adjusting materials to compensate for fall rate we often recommend that adjustment of cuffs and fit type can make more of a difference than changing a material. Material changes often have negative impacts to your comfort or ergonomics of the suit.

To slow your fall rate, we suggest a looser fitting suit to increase drag and also selecting one of the looser cuff options for freefly suits where available to further reduce your speed. If you need some extra slow fall there are options for Cordura shins on the freefly suits and slow fall forearms on the FS suits.

You can visit our article on Suit Selection for more information on this topic.

Whilst we do our utmost to truly reflect fabric color on our website, we have to inform our customers that the colors you see on the website will not exactly match those of the fabric in reality.

This is due to the differences on the screen you view our website on, they are not correctly color calibrated and will vary across devices. Secondly, fabrics vary across fabric types which we now reflect using our new colour picker tool on the suit designer.

For more information on fabric colours you can check our Fabric Swatches page where you can view our colours in the most accurate form possible.

There are several ways you can get in touch with us. You can send us an e-mail, using our homepage contact form, or you can drop us a private message on Facebook. We strive to excel in customer service and will always reply to you as quickly as possible, offering direct communication 7 days a week.

We calculate our lead times based on how many orders we have in the system. Our lead times are always an estimate, and changes in workload can sometimes result in slight delays, but often we beat the estimated lead time on our orders. The current lead time and rush lead times can be seen on the navigation bar at the top of the page.

Yes, we do have a rush order service that can be selected at checkout. There is an additional charge for this. If you choose to purchase the rush order service, it will mean that your order will be put ahead of other orders in the queue to be made and should reduce the lead time by 1-2 weeks. Rush lead time estimates are shown at the top of the page next to the Vertex logo.

We can digitize any image and use top-of-the-line embroidery machines to produce fairly complicated images down to 1mm. The limitations are, we cannot graduate colors, and we would not be able to offer more than 4 colors per logo.

We are always happy to help, and if you have exact requirements regarding size & position, it's worth messaging to let us know!

One of the biggest challenges with tailor-made products is measuring. If you happen to make a mistake with your measurements and your suit doesn’t fit when it arrives, we will still look after you by offering an alteration service at a small charge (where possible), or a replacement suit with corrections at an additional fee. If an alteration is possible then it will likely take around 6 weeks from receiving the suit.

There is a possibility that you may incur customs charges when you receive your suit. We ship our products all over the world, and due to each country having different import/export regulations, we are unable to offer advice on this matter. Due to the UK leaving the EU in 2021, there will now be import duty/taxes due on shipments to the EU. Please check your country's import rules for advice on the charges.

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